Appcues

We're work-from-home Moms, of course we've mastered the art of multitasking. 😅 To the moms who juggle Zoom calls and toddler tantrums, who've perfected muting just in time, and seamlessly switch between slide decks and bedtime stories—we celebrate you! Thank you for bringing your unstoppable energy to our team. 💪 We're not sure how you do it, but we're so glad you do. Have a wonderful Mother's Day! 👩👧👦

If you've ever found yourself drowning in one-off processes to request case studies, we've been there! And our Customer Enablement Manager Miranda Johnson created a repeatable framework to scale your case study program. Grab her template that includes: ✅ Interview questions to guide your conversation  ✅ Email invite w/ a bulleted list of what to convey to customers  ✅ Long-form writing template to help you write a compelling story https://lnkd.in/gA4EgPkE

Here’s something we can all agree on: User feedback is *everything* But getting solid survey responses can feel like herding cats. 😺 Here's where in-app surveys come to the rescue. 👉 Engaging users with surveys is way easier when they're already active in your product. Want proof? Lashona Boyd, MBA Boyd from Mitratech Circa saw their NPS responses skyrocket by 370% QoQ with an in-app survey approach. Curious how she did it? Check out her full story here: https://lnkd.in/deYKy9c8

PSA: Low free-to-paid conversion kills product-led SaaS companies ☠️

Here's why we crowned Privy's onboarding our Inspiration of the Week: ✅ They nail personalizing the experience. ✅ They ask up-front questions to zero in on a user's priorities. ✅ They empower customers by providing self-directed options.   ✅ They avoid overwhelming users by limiting choices to 3-5 optimized paths. Shout out to their Customer Success Manager Ruben Cruz-Alvarez for breaking down their success for the rest of us! 

One way to actually do "more with less"? A simple in-app survey. Get feedback. Get conversions. Get yourself closer to hitting your quarterly goals. Tune into how Stefanie Brown did this for Crowd Content: https://lnkd.in/gKitaswd

You can’t risk losing the deals you close to bad onboarding. And onboarding best practices totally depend on who the new user is. That’s why we’ve curated a killer list of the top 11 onboarding examples that actually work. And we’ve dissected what makes each tick—just for you. 🔗 https://lnkd.in/gbgsDHXy

Skip the spreadsheet, survey responses now appear right inside Appcues! 🥳 That's right, we just knocked out one of our top 5 most requested features—so acting on survey feedback is faster than ever. Watch the feedback roll in directly alongside your analytics. Plus, you can still export a full CSV of responses or automatically pass them to Google Sheets, Slack, Airtable, and more. 🔗 Get the deets: https://lnkd.in/gjHkzTph

Turns out, we're visual learners. So, slipping a slick GIF into your onboarding to demo your product's capabilities? Total power move. Show 👏 Don’t 👏 Tell 👏 And Pitch totally gets it. They’re using GIFs to school us on their product’s features like it’s nobody’s business. And because they’re just crushing it, their fab Customer Success Manager, Pip Johnson, has given them a shoutout as our inspiration of the week. 🌟 Tune in to hear Pip totally fangirl over their GIF-tastic product experience.

You: I want to see examples of good onboarding flows Us: How about 73 of them? We tapped our fav PLG experts and compiled the ultimate user onboarding toolkit with 4 templates, 1 checklist, and a swipe file with 73+ inspiring examples. Here's a peek at what's inside: 🔀 Branched free trial onboarding Miro board from Eric Keating 📁 User onboarding flow swipe file w/ 73 examples from Ramli John 📉 Drop-off analysis spreadsheet to ID friction points from Andrew Capland 🌱 5-step growth flow review template to uncover growth opportunities from Kate Syuma Snag your copy: https://lnkd.in/gqMWf_p7