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APPCUES VS. USERPILOT

Appcues does more for product-led orgs

Appcues is the single best solution for onboarding new users and driving product adoption reliably and without a developer. We're committed to making our product easy to use, so you can design beautiful experiences and target the right audiences—with a few clicks, and no code.

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Easy to set up and use
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Reliable with a 99.995% uptime
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Industry-leading resources
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Integrations with Salesforce and Hubspot
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Over 1,500+ product-led brands trust Appcues
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4.7/5 on G2
Based on 181 reviews
 
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4.8/5 on Capterra
Based on 101 reviews

 
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Userpilot 

 

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4.6/5 on G2
Based on 85 reviews
 
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4.5/5 on Capterra
Based on 54 reviews
 
 

Why choose Appcues vs. Userpilot?

Building seamless, in-app experiences for your business without a developer should reduce headaches, not add them. And for that, you need an established and stable platform. Sure, Userpilot has similar features and capabilities, but their customers often report bug issues and some spend hours rebuilding their flows over and over. Who has time for that? Appcues is both easier to use and more reliable. And it’s designed to scale with your business through critical features like enhanced segmentation & targeting, robust analytics, expert resources, and next-level customer support.

 
Appcues logo
Gradient purple checkmark Available for native iOS, Android, Flutter, and React Native apps
Gradient purple checkmark Industry leader on product-led growth
Gradient purple checkmark Consistently rated easier to set up and use
Gradient purple checkmark Empowers non-technical users with code-free design and audience targeting
Gradient purple checkmark Two-way integrations with your existing analytics solution, CRM, and marketing automation tools
Gradient purple checkmark Regular release of new product and feature offerings, including native mobile coming soon
Gradient purple checkmark Reliable tool with an established customer-base, brand reputation, and expert industry leadership
Gradient purple checkmark Comprehensive support documentation alongside a team of world-class success managers

Userpilot 

x Does not support native mobile apps
x Interface is not user-friendly
x Limited low-code targeting and segmentation capabilities
x Limited, one-way integration with Amplitude and Mixpanel
x No integration with Salesforce or HubSpot
x Unreliable product including regular bugs
x Minimal support documentation
x Missing structured and responsive support and customer success programs
 
 

Don’t take our word for it 😉 

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“I had trouble triggering flows from UserPilot. Their team was constantly offering ‘work arounds’ and I lost faith in their product. I believe Appcues is the better tool and 100% more stable. As Head of Growth, I need tools that work, all the time.”

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Mick Griffin
Chief Growth Officer

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Beautiful product experiences – designed effortlessly

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Use our drag-and-drop Appcues Builder to design branded, personalized experiences that feel native to your product.
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“Appcues is a breeze. From the easy way to install and get ready; to its UI, UX, documentation, customer support, and integrations. Appcues Is very intuitive with a really good visual approach.”
 
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Userpilot

“Overall the UX/UI in the main console might need some rework.”
 
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Two way integrations with the  important tools in your tech stack.

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Create seamless user experiences across all of your channels.
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Real-time integrations with HubSpot, Marketo, Salesforce, Zendesk, and more.
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“The granular targeting supported by Appcues is tremendous; you pass a wide variety of user attributes to Appcues and use that to segment your user base with enterprise level precision.”
 
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Userpilot

“[It’s] hard to align tooltips, and there’s no integration with Hubspot.”
 
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Robust analytics for reporting a complete picture

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Create reports to track your most important metrics, then save them to a dashboard for convenient reporting and analysis.
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Two-way integrations with Heap, Mixpanel, and Amplitude for deeper analytics and insights.
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“Great analytics - I love the ability to see the percentage of users who work through a flow, it shows us what is successful and what isn't.”
 
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Userpilot

“What is missing is more advanced analytics. I need to export to at least select the specific timeframe, as well as no analytics for checklists. Sometimes it can be buggy so that properties are updated too late or store the wrong value.”
 
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Customer support and expert-crafted resources designed to help you be successful

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Our team will create an onboarding program tailored to your organization and a dedicated Onboarding Manager will help you work through a strategic plan with clear milestones and success metrics.
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Get the responsive, expert support you need to iterate and experiment quickly—no matter your timezone!
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Confidently reach your goals with trusted resources, like our Webinar Series, Product Adoption Academy, PLG playbook, Made with Appcues, and more.
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“We also really enjoy the support we get from the customer success team at Appcues. They’re some of the best CSMs we’ve worked with.”
 
“I've learned so much from Appcues’ resources & have begun to align our customer groups with their product-led growth wheel.”
 
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Userpilot

“Price is outrageous and customer service is awful.”
 
 
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Trusted reliability where you need it most

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Realize value faster with easy setup and launch–no roadblocks or hurdles.
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Appcues has a 2020 SOC 2 Type II report covering Trust Services Principles of Security, Availability, and Confidentiality with no exceptions.
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“With Appcues, setting up onboarding flows, NPS, and Announcements is very simple. Thanks to the drag & drop builder, no code is required which can really empower non-technical team members to deliver quick value and support the user.”
 
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Userpilot

“It took a long time for us to get to a production ready state with Userpilot, because we often encountered bugs that blocked our work.”
 
“It was loaded with bugs. The app kept breaking, deleting things I had done, encountering errors, freezing etc. It eventually became completely unusable and I couldn't get a guide finished without running into some kind of an issue.”
 
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Outgrown Userpilot? We make it easy to switch.

Are you a Userpilot customer that’s over the bugs and looking for more advanced features? Our team makes it easy to transition to Appcues. We will partner with you every step of the way to make sure you and your team are set up for long term success.
 
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YOU'RE IN GOOD HANDS

 

350 million

users reached

1.7 billion

experiences delivered

335 billion

events processed