4.7/5 on G2
Based on 181 reviews
4.8/5 on Capterra
Based on 101 reviews
Pendo
4.5/5 on G2
Based on 602 reviews
4.5/5 on Capterra
Based on 198 reviews
Industry leader on product-led growth Consistently rated easier to set up and use Empowers non-technical users with code-free design and audience targeting Two-way integrations with your existing analytics solution, CRM, and marketing automation tools Regular release of new product and feature offerings, including native mobile coming soon Reliable tool with an established customer-base, brand reputation, and expert industry leadership Comprehensive support documentation alongside a team of world-class success managersPendo
Designed as an all-in-one analytics and in-product messaging tool, rather than best-of-breed in either category Lengthy and cumbersome implementation Requires ongoing developer support and coding to fully utilize Prioritizes support for enterprises with less support for SMBs Offers deeper analytics and reporting than Appcues, but many customers report manual reporting for in-depth analysis Confined to Pendo’s analytics offerings, rather than integrating with industry-leading, third-party analytics providers like Heap, Mixpanel, and Amplitude
“I like how easy it is to set up new flows. The interface is very user-friendly and the docs are very resourceful, especially for someone who had little experience with this type of software.”
“With Appcues, setting up onboarding flows, NPS, and Announcements is very simple. Thanks to the drag-and-drop builder, no code is required, which can really empower non-technical team members to deliver quick value and support the user.”
Pendo
“I wish it was a little easier to set up and tag the features without needing help from an engineer.”
“A truly awful/confusing UI. It takes 2-3x as long to do anything in this app due to unnecessarily cumbersome interfaces. Secondly, all the custom targeting components are a bit cumbersome for non-developers like myself. Everything is more complicated than it needs to be.”
“In addition to the onboard analytics, it easily integrates with analytics tools like Amplitude so you can understand and dive deeper into how your users are interacting with whatever you build in Appcues without any additional effort.”
Pendo
“The customized report building capability is a bit restrictive and clunky.”
“It's not a useful tool for single-view/page applications, analytics are very limited. I didn't get any support or tricks/tips from Customer Success on how to improve this. Therefore, I use Mixpanel for my analytics instead of Pendo.”
“Appcues is a breeze. From the easy way to install and get ready; to its UI, UX, documentation, customer support, and integrations. Appcues Is very intuitive with a really good visual approach.”
Pendo
“I would like more customization options for guides, especially when styling the principles.”“I wish that some of the guides and tooltips were more intuitive to use for non-coders (especially when it comes to activation) - really does require some sort of coding background.”
“We also really enjoy the support we get from the customer success team at Appcues. They’re some of the best CSMs we’ve worked with.”
“I've learned so much from Appcues’ resources & have begun to align our customer groups with their product-led growth wheel.”
Pendo
“Pendo support used to be reliable, but ever since we had our CSM taken away, we aren't able to have the most direct or efficient support.”"Identified issues take a long time to get resolved. The support team is responsive but not fast-paced."
